Turning Static Catalogues into Seamless Commerce

Building a seamless healthcare e-commerce platform for a medical supplies
provider to deliver user-friendly, compliant digital shopping

XTS revolutionizes a leading medical supplies provider by developing an integrated e- commerce platform, streamlining operations, and enhancing customer satisfaction through automated processes and real-time data synchronization, boosting efficiency and repeat business.

Client

The client organization, founded in USA by a military veteran over 20 years ago, specializes in providing medical and surgical supplies. Serving government medical centers, hospitals, clinics, and military facilities, they offer a diverse range of products such as prosthetics, diabetic care devices, surgical devices, and infection control solutions. The company holds numerous federal contracts and excels in efficient procurement processes, adhering to various regulatory requirements and legal standards.

Industry​

Healthcare, E-commerce

Challenge

The client’s manual order processing sufficed for decades but became a liability as customers began expecting seamless e-commerce features, resulting in errors, delays, and declining satisfaction. The primary challenges included:  Shopping Cart Abandonment, Error-Prone Transactions, Poor Customer Experience, Declining Repeat Orders, Manual Business Logic Implementation

Solution

XTS designed and implemented a comprehensive e- commerce platform using WooCommerce, integrating it seamlessly with NetSuite to create a highly efficient and user-friendly solution that transformed the client’s operations and customer experience.

Benefits
0 % +

Reduction in order processing time.

0 % +

Increase in CSAT score

0 % +

Increase in online sales

0 % +

Reduction in Cart Abandonment Rate

0 % +

Reduction in order fulfilment time

0 % +

Increase in repeat orders

0 % +

Reduction in Customer Acquisition Cost (CAC)

0 % +

Increase in Conversion Rate

0 % +

Reduction in order processing errors

Success Stories

Digital Agency Portfolio Enhancement

XTS empowers a leading U.S. digital agency to enhance its service portfolio, win larger mandates, and grow revenue through full‑stack delivery capabilities — spanning e‑commerce development, enterprise CMS builds, and seamless system integration — all under the agency’s own brand.

Events Review Product Development

XTS develops a predictive model for an Events Review Platform to provide insights to participants, organizers and sponsors, also improving its data ecosystem and faster publishing of analytics.

Healthcare Ecommerce

XTS develops an integrated WooCommerce platform with NetSuite, revolutionizing e-commerce for a Healthcare client.

Hospitality E-commerce

XTS enables a global Pizza chain by engineering an eCommerce portal to deliver profitability, speedy delivery and enhanced UX focused on hyper-personalization and brand visibility.

Data Harvesting

XTS scripts Operations Automation and Revenue Recovery Turnaround for a global B2B Demand Gen Leader through Data Management.

Financial Services Web Platform Development

XTS revolutionizes the web presence of a Leading Private Investment Management Firm, in partnership with a prominent technology consulting firm.

Infra Setup & Management

XTS enables a global demand generation leader by engineering a robust IT infrastructure solution.

Media Publishing ECM Infra Optimization

XTS empowers a leading digital marketing company with Consulting, CMS expertise & Infra revamp.

Infra, Asset & Managed Support

XTS empowers a leading global media and publishing organization by crafting a robust IT infrastructure solution.
Client Speak

Our clients’ words reflect the trust we’ve earned — and the transformation we’ve delivered. Explore how our tech solutions have powered their growth, strengthened their platforms, and brought bold ideas to life.

Often our speed of execution lagged behind our vision and the rate at which prospects wanted to engage us. XTS’s mastery with all aspects of data gave us a chance to deliver and excel on our promises to our clients. We are now delivering real value to our clients by enabling them to invest smartly in events.
⎯    Founder, B2B Events Review Organization
⎯    Founder, B2B Events Review Organization
Partnering with XTS allowed us to make the right technology decisions to meet our objectives. Their collaboration helped us realize our vision of better brand visibility, hyper-personalization and profitability.
⎯    Founder, Co-Founder, International Pizza Chain.
⎯    Founder, Co-Founder, International Pizza Chain.
Partnering with XTS significantly increased our productivity, CSAT & revenues. Their contribution and services are amazing.
⎯    CTO & Co-Founder, Global B2B Demand Gen Leader
⎯    CTO & Co-Founder, Global B2B Demand Gen Leader
Partnering with XTS has transformed our IT infrastructure, significantly enhancing our operational efficiency and scalability. Their expertise in infrastructure management has been instrumental in supporting our global operations securely and reliably.
⎯    CTO, Global Multi-Industry Venture
⎯    CTO, Global Multi-Industry Venture
Partnering with XTS has transformed our IT infrastructure, significantly enhancing our operational efficiency and scalability. Their expertise in infrastructure management has been instrumental in supporting our global operations securely and reliably.
⎯    CTO & Co-Founder, Global B2B Demand Gen Leader
⎯    CTO & Co-Founder, Global B2B Demand Gen Leader
The improvements in website performance, security, and scalability have not only enhanced our operational efficiency but also provided us with a robust foundation for future growth. XTS’s proactive and meticulous approach has truly set a new standard for our IT operations.
⎯    CEO, Global B2B Demand Gen LeaderGlobal Media & Digital Marketing Agency
⎯    CEO, Global B2B Demand Gen LeaderGlobal Media & Digital Marketing Agency
Partnering with XTS has transformed our business operations. Their e-commerce solution not only met our complex requirements but exceeded our expectations in terms of efficiency gains and customer satisfaction improvements. We’re now better equipped to serve our healthcare clients and support our veterans.
⎯    CEO, Leading Medical & Surgical Supplies Provider
⎯    CEO, Leading Medical & Surgical Supplies Provider
XTS didn’t just deliver websites; they provided a transformative digital solution that positions us for future growth and enhances our ability to serve clients.
⎯    Chief Digital Officer, Financial, Investment and Securities Firm
⎯    Chief Digital Officer, Financial, Investment and Securities Firm